Hardware

The following are hardware requirements you must meet for full SLAs to be in effect.

(‘+’ means or higher)

Servers

Edsys (preferred), Dell, HP or SuperMicro servers with the following characteristics:

• Warranty: Current
• CPU: Intel Xeon
• RAM: 16+ GB
• OS: Windows Server 2016+

Thin Clients

Business or Enterprise models with the following characteristics:

• Make: Dell Wyse or HP Series
• OS: Windows 10 IOT

Desktops

Business or Enterprise models with the following characteristics:

• Make: Edsys(preferred), Dell Optiplex, Latitude, Precision or HP Pro, Elite & Z Series
• Warranty: Current
• CPU: Intel i5+, 6th Gen+
• RAM: 8+ GB
• Storage: 256+ GB Solid State Drive (SSD)
• OS: Windows 10 Pro

Laptops

Business or Enterprise models with the following characteristics:

• Make: Asus (preferred), Dell, Lenovo or HP
• Warranty: Current
• CPU: Intel i5+, 6th Gen+
• RAM: 8+ GB
• Storage: 256+ GB Solid State Drive (SSD)
• OS: Windows 10 Pro
• Resolution: Minimum 1920×1080

Accessories

• Power: AEG, Eaton, socomec
• Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech and Microsoft
• Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech & Microsoft
• Monitor: Resolution of 1920×1080 or higher

Firewalls

• All Draytek Vigor
• Untangle NG

Switches

• Ubiquiti Unifi switches
• TP-Link managed switchs

WiFi Access Points

• Ubiquiti Unifi AC models
• Ubiquiti Unifi Mesh models
• Ubiquiti Unifi HD models

Network Attached Storage (NAS)

• QNAP SMB and Enterprise models

Operating Systems

The following operating systems are supported for managed services.

• Windows 10 Pro/Business/Enterprise (Desktops/Laptops)
• Windows Server 2016+ (Servers)
• Windows Server 2016+ (Hypervisors)

Voice Over IP Phone Systems

• Fairtel Cloud PBX
• Yealink T42+

Cloud

The following cloud environments are supported for managed services.

• Microsoft 365 (M365)
• Microsoft Azure
• Amazon AWS